For support, email contact@thesilacode.com with your name, account email, order number if applicable, and a concise description of the issue. Please do not send urgent medical, psychological, or emergency information through website forms or email.
We aim to respond during Australian business days. Response timing may vary during launches, public holidays, carrier delays, or high-volume periods. Urgent health or safety matters should be directed to appropriate emergency or professional services.
For checkout, subscription, refund, or shipping questions, include your Stripe receipt email, order number, and screenshots where useful. We will never ask for your full card number or account password by email.
Community access may be moderated to protect member safety, privacy, and quality of discussion. We may remove harmful, misleading, unlawful, or medical-advice-seeking content and may restrict access for repeated policy breaches.